We have formulated standardized return and refund policies to protect customers’ legitimate shopping rights. All return and refund applications will be processed in strict accordance with the following terms to ensure fair and reasonable after-sales service.
1. Return Eligibility & Time Limit
We support returns and refunds within 30 days after customers receive products. Returned items must be unused, undamaged, in original packaging, and complete with all accessories and labels for resale. Items with quality defects, transit damage or delivery errors qualify for unconditional return, exchange or full refund within the valid period.
The following situations are not eligible for free return or refund: damage or malfunction caused by improper human use, unauthorized disassembly or modification, loss of original packaging or accessories, abnormal wear from long-term use, and customized products.
2. Refund Rules
Quality Related Returns: For products with quality defects, functional failures, transit damage or incorrect delivery, we will cover return shipping fees. Full refunds or free replacements will be processed within 3-7 working days after we receive and verify the returned items.
Personal Reason Returns: For returns due to personal preferences including unsuitable size or unwanted purchase, customers shall bear return shipping fees. Product payment will be refunded after we receive and verify the intact returned goods.
3. Return Process
1. Submit a return application via customer service within the valid return period and state the return reason and product condition;
2. Provide required evidence including product photos and videos;
3. Ship the items back according to the provided return address after application approval and retain the shipping waybill;
4. Refund or exchange service will be completed after goods inspection and verification.
4. Refund Processing Time
After return approval and product verification, refunds will be initiated within 3-7 working days. The actual arrival time depends on the processing cycle of your payment platform and bank. We are not responsible for delays caused by third-party financial institutions.
5. Policy Update
We reserve the right of final interpretation and timely update of this return and refund policy according to business optimization and industry norms. Updated policies will be published on the website and take effect automatically.